F A Q
ORDERS & RETURNS
how long will my order take?
Most items are made to order, I aim to post made to order pieces within 7 working days but it can take up to two weeks. If a product is already in stock, it will be posted within 3- 5 working days. I will discuss the timescale for commissions with you individually. If an item is not in stock, or there will be any delay, I will notify you via email as soon as possible. All orders are shipped Royal Mail tracked and signed or Royal Mail Special Delivery.
Find out more about Shipping
how can i check on an order i've placed?
If you have a Kirsten Manzi Jewellery account you can sign in to view your orders. If you don't have an account you can create one here or when you check out. You will receive Royal Mail reference number once your oder has been shipped and you can track and trace your order here. You'll receive an email once your order has been confirmed, fulfilled and posted. If you have any other questions about your order please get in touch quoting your order number.
Find out more about tracking your oder
can orders be placed from abroad?
Yes, Kirsten Manzi Jewellery ships worldwide. You can place your order in the normal way and it will be sent Royal Mail Internationally tracked & signed. Delivery times will vary depending on the destination but I will email you and let you know when to expect your order to arrive.
Find out more about international orders
my order has not arrived, what should i do?
Every Kirsten Manzi Jewellery order is tracked, insured and posted with a return address should there be any issues. However if your order has not arrived, confirm that the shipping details you entered when you checked out are correct and check your emails for a Royal Mail reference number. You should be able to track and trace your order with your reference number here. If you are still having problems get in touch as soon as possible.
If you entered incorrect details when checking out, get in touch immediately. Kirsten Manzi Jewellery is not liable if the name and address you have provided are incorrect and you will not be entitled to a refund if your order is lost.
What payment methods does kirsten manzi jewellery accept?
Visa (credit and debit cards)
MasterCard (credit and debit cards)
American Express
Apple Pay
PayPal
BACS
See privacy & terms for more information on payment methods.
can i return an item?
I am happy to refund or replace unworn/unused items (except earrings*, customised or personalised items and commissions), returned in their original condition and packaging, within 30 working days of dispatch. Please get in touch as soon as possible if you would like to return an item. Read Kirsten Manzi Jewellery’s return policy here.
Sale and commissioned items cannot be returned or refunded.
*Earrings can only be returned for refund or replacement if they are faulty.
JEWELLERY SIZING
Ring Sizes
I offer full standard UK ring sizes from H – Z and also make rings in half sizes. If you’re unsure of your ring size, read my ring sizing guide here.
Bangle Sizes
Most Kirsten Manzi Jewellery bangles are solid and therefore measured by diameter. Bangles are listed in three standard sizes (but they can be custom made to any size):
Small - Diameter 60mm
Medium - Diameter 64mm
Large - Diameter 70mm
Extra Large Diameter- 74mm
If you are unsure which size you need, you can measure the diameter of a bangle that already fits. Make sure it fits over your hand when your hand is made as narrow as possible (tuck your thumb into your fingers.)
If you need help with sizing please refer to my jewellery sizing guide or get in touch.
MATERIALS
What is recycled silver?
Excluding some chains and findings, all silver Kirsten Manzi Jewellery is made using 100% Recycled Silver. Recycled Silver or "Eco Silver" is an eco-friendly alternative to mined Sterling Silver. It is made using recycled silver products such as jewellery, medical equipment, electronics and giftware. These items are melted down and turned into silver wire and sheet which Kirsten then uses to create silver jewellery. Recycled silver is still sterling silver so looks no different and can be hallmarked as sterling (925).
DO YOU WORK IN OTHER METALS?
I work with a variety of precious metals, predominantly silver and gold. All of my collections are made using 100% recycled silver but can be commissioned in any precious metal and bespoke commissions can be made to your specifications. I am also a Fairtrade registered jeweller, which means I can purchase and use certified Fairtrade metals.
What is the dark black colour on some of your jewellery?
The blackened effect is called oxidation. Oxidation can be deliberate or naturally occurring. Deliberate oxidation is created by applying a chemical to the surface of the silver to create a deep black colour. Any oxidised jewellery is finished with wax to protect the black finish. Do not try to polish deliberately oxidised silver as you risk losing the black finish.
What is tarnish?
Silver jewellery will oxidise naturally over time - this is usually described as tarnish. Sterling silver is made up of 92.5% pure silver and 7.5% of other metals, usually copper. The copper reacts to moisture and sulfur in the air, causing the silver to tarnish.
To prevent tarnishing, store your jewellery in a resealable bag, pouch or box. You can clean tarnished silver using lukewarm water and a soft brush, dry thoroughly and polish with a soft polishing cloth.
COMMISSIONS
Can I commission a piece of jewellery?
Yes. I love working with customers to create bespoke pieces. I can customise anything you’ve seen in my shop, or create something completely bespoke.
Do you make wedding jewellery?
Yes, wedding rings are one of my favourite things to make. I also make engagement rings and gifts for the wedding party. I will work closely with you to create something completely personal to you.
CONTACT
I from home, so my studio is unfortunately not open to the public. However, you can get in touch to arrange a meeting or commission consultation. You can also meet me at pop-up shops, exhibitions and events. Keep an eye on my events page and sign up to my mailing list to stay up to date.
How can i contact you?
You can find all the details on how to contact me here, or email me at enquiries@kirstenmanzi.co.uk
Can’t find what you’re looking for?
Let me know your question and I’ll get back to you as soon as I can.