Shipping & Returns
Please keep in mind when ordering that most pieces are made to order and will require 5 working days before shipping to allow time to make your jewellery. Kirsten will aim to post your order within 1-10 working days of it being made.
All UK order will be shipped via Royal Mail 1st Class Tracked and Signed or Royal Mail Special Delivery.
All orders out with the UK are posted via Royal Mail International Tracked and Signed. Please note that you will be responsible for any international orders subject to import duties and/or tax.
Overseas orders may take slightly longer to arrive so please allow 14-21 days.
You will be emailed when your order has been shipped and Kirsten will send you any tracking details.
Commissioned pieces can take from 4-12 weeks before shipping.
ccasionally items may take longer than usual but Kirsten will let you know if this is the case.
In the unlikely event that an item is unavailable Kirsten will contact you immediately and offer you a full refund.
Kirsten hopes you love your new jewellery. However, if you are unsatisfied with your purchase or have changed your mind please contact Kirsten as soon as possible. If your order arrives damaged in any way please get in touch as soon as possible with detailed photos and a description of the damage.
Kirsten is happy to refund or replace unworn/unused items (except earrings*, customised or personalised items and commissions), returned in their original condition and packaging, within 30 working days of dispatch.
You are responsible for return shipping costs unless the item is faulty and you are responsible for the product until it reaches Kirsten Manzi Jewellery Design.
If you proceed with a return you will be notified by email when Kirsten receives your item.
If the refund is approved, you will be paid within 14 working days.
Sale and commissioned items cannot be returned or refunded.
*Earrings can only be returned for refund or replacement if they are faulty.