Terms & Conditions

 

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Kirsten Manzi Jewellery, hereinafter referred to as “Kirsten Manzi Jewellery”, ” we” or "us” or “our”, at the Kirsten Manzi Jewellery website, mobile website (jointly referred to as ”kirstenmanzi.co.uk”).

By using and/or buying from this kirstenmanzi.co.uk  you agree to our Privacy Policy and these Terms and Conditions.

 Please read these Terms and Conditions carefully before accessing or using the website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserves the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on kirstenmanzi.co.uk at the time you place your order.
 

GENERAL

By using and/or buying from this kirstenmanzi.co.uk you understand and agree not to:

  •  Post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services
  •  Act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying kirstenmanzi.co.uk, or which impacts the security of the site.
  • Employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site.
     

PRODUCTS

All Kirsten Manzi Jewellery Design products are sold subject to their product descriptions. These are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. In such cases we will try and contact you to resolve the issue but reserves the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice.

All Kirsten Manzi Jewellery  items are made from precious metals such as  Sterling Silver (.925) or Gold (.375, .585, .750 or .916) unless otherwise stated. Items that fall beneath the UK’s current hallmarking legislation weight may not be hallmarked. Items over this weight will be hallmarked at Edinburghs Assay Office.
 

PRICES AND V.A.T

Prices on this website are stated in British Pounds Sterling £GBP and do not include VAT as Kirsten Manzi Jewellery is not a VAT registered company.  Prices for Kirsten Manzi Jewellery Design products are subject to change without notice. 
 

DELIVERY

Please keep in mind when ordering that each piece of jewellery is handmade in Kirsten’s home studio. Almost all pieces are made to order therefore most orders will require 5 working days before shipping to allow time to make your jewellery.  Kirsten will post your order within 1-5 working days of it being made. Overseas orders may take slightly longer to arrive so please allow 14-21 days. Occasionally items may take longer than usual but Kirsten will let you know if this is the case.

All UK orders are posted via Royal Mail 1st Class Tracked and Signed or Royal Mail Special Delivery.
All orders out with the UK are posted via Royal Mail International Tracked and Signed. Please note that you will be responsible for any international orders subject to import duties and/or tax.

In the unlikely event that an item is unavailable Kirsten will contact you immediately and offer you a full refund.
 

CANCELLATIONS

If you have made a mistake or wish to cancel your order, please contact Kirsten via email immediately at enquiries@kirstenmanzi.co.uk

Please note that orders can only be cancelled before the items are dispatched. If your items have been dispatched, we are unable to cancel your order, so you will need to refer to our Returns Policy below.
 

RETURNS

We hope you love your new jewellery. However, if you are unsatisfied with your purchase or have just changed your mind please get in touch. Kirsten is happy to refund or replace unworn/unused items (except earrings*, customised or personalised items), returned in their original condition and packaging, within 30 working days of dispatch. You are responsible for return shipping costs unless the item is faulty and are responsible for the product until it reaches Kirsten Manzi Jewellery Design.

If your order arrives damaged in any way please get in touch as soon as possible, sending detailed photos and a description of the damage to enquiries@kirstenmanzi.co.uk

You will be notified by email when Kirsten receives your item. If the refund is approved, it will be paid within 14 working days.

Sale and commissioned items cannot be returned or refunded.
*Earrings can only be returned for refund or replacement if they are faulty.
 

PAYMENT METHODS

You can pay for your items  in various ways as set out below.

Credit card or Payment card
You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo).  We reserve the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
Paypal
When paying by PayPal, we reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. 
Apple Pay
The option to pay with Apple Pay is only visible to customers visiting kirstenmanzi.co.uk using Safari through iOS 10, macOS Sierra, or more recent operating systems. You will need to confirm payment with one of the following devices:

  • iPhone SE, iPhone 6, iPhone 6 Plus, and later.

  • iPad Pro, iPad Air 2, iPad mini 3, and later.

  • Apple Watch paired with a supported iPhone.

Bank Transfer
Payment for commissions may be paid via bank transfer. Details of this will be on the invoice emailed to you upon confirmation of your commission.
 

REFUSAL OF TRANSACTION

Kirsten Manzi Jewellery Design reserves the right to refuse any order, for any reason at any time. In the event that an order is changed or canceled we will attempt to contact you with the information you have provided. In using this site, you agree to provide current, complete and accurate billing and shipping information for all purchases made.

 

Company Information
Kirsten Manzi Jewellery

PO Box 10160
DUNDEE
DD2 9DA

E-mail: enquiries@kirstenmanzi.co.uk