By using and/or buying from this website you agree to these Terms and Conditions of which Kirsten Manzi Jewellery Design reserves the right to change or amend at any time. Please read them carefully before accessing or using the website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Questions about the Terms of Use should be sent to enquiries@kirstenmanzi.co.uk.


products

All Kirsten Manzi Jewellery Design products are sold subject to their product descriptions. These are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. In such cases Kirsten will try and contact you to resolve the issue but reserves the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice. Prices for Kirsten Manzi Jewellery Design products are also subject to change without notice. Kirsten Manzi Jewellery Design is not responsible if information made available on this site is not accurate, complete or current. You agree that it is your responsibility to monitor changes to this site.

Kirsten always tries to  deliver the best service possible but occasionally may need to take the site offline for maintenance or updates. Kirsten will contact you immediately if this will affect your order.


SHIPPING

Please keep in mind when ordering that each piece of jewellery is handmade in Kirsten’s home studio. Almost all pieces are made to order therefore most orders will require 5 working days before shipping to allow time to make your jewellery.  Kirsten will post your order within 1-5 working days of it being made. Overseas orders may take slightly longer to arrive so please allow 14-21 days. Occasionally items may take longer than usual but Kirsten will let you know if this is the case.

In the unlikely event that an item is unavailable Kirsten will contact you immediately and offer you a full refund.
All UK orders are posted via Royal Mail 1st Class Tracked and Signed or Royal Mail Special Delivery.
All orders outwith the UK are posted via Royal Mail International Tracked and Signed. Please note that you will be responsible for any international orders subject to import duties and/or tax.


returns

Kirsten hopes you love your new jewellery. However, if you are unsatisfied with your purchase or have just changed your mind please get in touch. If your order arrives damaged in any way please get in touch as soon as possible with detailed photos and a description of the damage.
Kirsten is happy to refund or replace unworn/unused items (except earrings*, customised or personalised items), returned in their original condition and packaging, within 30 working days of dispatch. You are responsible for return shipping costs unless the item is faulty and are responsible for the product until it reaches Kirsten Manzi Jewellery Design.
If you return something you will be notified by email when Kirsten receives your item. If the refund is approved, it will be paid within 14 working days.

Sale and commissioned items cannot be returned or refunded.
*Earrings can only be returned for refund or replacement if they are faulty.


Refusal of Transaction

Kirsten Manzi Jewellery Design reserves the right to refuse any order, for any reason at any time. In the event that an order is changed or canceled Kirsten will attempt to contact you with the information you have provided. In using this site, you agree to provide current, complete and accurate billing and shipping information for all purchases made.