FREQUENTLY ASKED QUESTIONS
Orders & returns
how long will my order take?
Most items are made to order, Kirsten aims to post them within 14 working days. If something is already in stock, it will be posted within 3- 5 working days. Kirsten will discuss the timescale for commissions and bespoke jewellery with you individually. If an item is not in stock or there will be any delay Kirsten will notify you via email in the first instance. All orders are shipped Royal Mail tracked and signed or Royal Mail Special Delivery.
how can i check on an order i've placed?
If you have a Kirsten Manzi Jewellery account you can sign in to view your orders. If you don't have an account you can create one here or when you check out. If you have a Royal Mail reference number you can track and trace your order here. You'll receive an email once your order has been confirmed, fulfilled and posted. If you have any other questions about your order please contact Kirsten quoting your order number,
can orders be placed from abroad?
Yes, Kirsten ships worldwide. You can place your order in the normal way and it will be sent Royal Mail Internationally tracked & signed for. Delivery times will vary depending on the destination but Kirsten will email you and let you know when to expect your order.
my order has not arrived, what should i do?
Every Kirsten Manzi Jewellery order is tracked, insured and posted with a return address should there be any issues. However if your order has not arrived confirm that the shipping details you entered when you checked out are correct and check your emails for a Royal Mail reference number. You should be able to track and trace your order with your reference number here. If you are still having problems contact Kirsten and she will do everything she can to find your order.
If you entered incorrect details when checking out, contact Kirsten as soon as possible and she will do her best to track down your order. Kirsten Manzi Jewellery is not liable if the name and address you have provided are incorrect and you will not be entitled to a refund if your order is lost.
What payment methods does kirsten manzi jewellery accept?
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Apple Pay
can i return an item?
Kirsten is happy to refund or replace unworn/unused items (except earrings*, customised or personalised items and commissions), returned in their original condition and packaging, within 30 working days of dispatch. Please contact Kirsten as soon as possible if you would like to return an item. Click here to read more about Kirsten Manzi Jewellery's returns policy.
Sale and commissioned items cannot be returned or refunded.
*Earrings can only be returned for refund or replacement if they are faulty.
Kirsten offers full standard UK ring sizes from H – Z and also makes rings in half sizes. If you’re unsure of your ring size, read Kirsten's ring sizing guide here. Alternatively, you can visit your local jewellers to have them measure your finger.
Most Kirsten Manzi Jewellery bangles are solid and therefore measured by diameter. Kirsten lists bangles in three standard sizes (but they can be made to any size):
Small - Diameter 63mm
Medium - Diameter 67mm
Large - Circumference 72mm
If you are unsure which size you need, you can measure the diameter of a bangle that already fits. Make sure it fits over your hand when your hand is made as narrow as possible (tuck your thumb into your fingers.) Alternatively, you can visit your local jewellers to have your hand and wrist measured.
WHAT IT MY RING OR BANGLE DOESN'T FIT?
For standard orders contact Kirsten as soon as possible. If the correct size is in stock Kirsten will offer you an exchange otherwise your item will be resized.
For custom orders that can be resized contact Kirsten as soon as possible to have your item resized. Unfortunately, Kirsten cannot offer refunds or exchanges for custom and bespoke orders or commissions.
What is recycled silver?
Excluding chains and findings, all silver Kirsten Manzi Jewellery is made using 100% Recycled Silver. Recycled Silver or "Eco Silver" is an eco-friendly alternative to mined Sterling Silver. It is made using recycled silver products such as jewellery, medical equipment, electronics and giftware. These items are melted down and turned into silver wire and sheet which Kirsten then uses to create silver jewellery. Recycled silver is still sterling silver so looks no different and can be hallmarked as sterling (925).
DO YOU WORK IN OTHER METALS?
Kirsten works in a variety of precious metals but mainly silver and gold.
All Kirsten Manzi Jewellery pieces can be commissioned in 9ct and 18ct white, yellow and rose gold. Bespoke and custom orders can be made using your choice of precious metal.
What is the black colouring on some of your jewellery?
The black effect is called oxidation. Oxidation can be deliberate or naturally occurring. Deliberate oxidation is created by applying a chemical to the surface of the silver to create a deep black colour. Oxidised Kirsten Manzi Jewellery is finished with wax to protect the black finish. Do not try to polish deliberately oxidised silver jewellery as you will risk losing the black finish.
Silver jewellery will oxidise naturally over time - this is usually described as tarnish. Tarnishing is a property of silver metal. Sterling silver is made up of 92.5% pure silver and 7.5% of other metals, usually copper. The copper reacts to moisture and sulfur in the air, causing the silver to tarnish.
To prevent tarnishing, store your jewellery in a resealable bag, pouch or box. You can clean tarnished silver using lukewarm water and a soft brush, dry thoroughly and polish with a soft polishing cloth.
Repairs & Commissions
Do you custom make jewellery?
How do I commission a piece of jewellery?
Contact Kirsten to commission a bespoke, custom or personalised jewellery. Please give as much detail as you can about the commission such as who it's for, your budget and the style you have in mind. Find out more about the commission process here.
Do you make wedding jewellery?
Yes, Kirsten loves making jewellery that celebrates life's big moments. Whether it be wedding or engagement rings, gifts for the bridesmaids and groomsmen, earrings for the bride or cufflinks for the groom, Kirsten will work closely with you to create your dream jewellery for those special moments. Contact Kirsten to discuss wedding jewellery.
Can you repair or remodel or recycle existing jewellery?
Kirsten offers a repair service and will assess repair and remodelling jobs on an individual basis. If you would like to breath new life into old or unworn jewellery, email Kirsten with an image of the jewellery you'd like repaired or remodelled.
Find out more about repairs.
Getting in touch
Can I visit your studio?
At the moment Kirsten works from home so her studio is not open to the public. However you can contact Kirsten to arrange a meeting or commission consultation.
How to contact Kirsten.
You can contact Kirsten using the contact form, via email at email@example.com or on social media.